AI Apps Are Failing Customers With Broken Support Models

AI Apps Are Failing Customers With Broken Support Models

3h ago
SaaStr AI SprinklerAS Gtm_strategy New

The Gist

  • Recall AI app broke after a new release, leaving users with no support options
  • Most AI apps offer no real support, relying on abandoned bots or forms that go unanswered
  • Enterprise-focused AI companies are the exception, providing actual customer support

RevBots.ai View:

AI Sprinkler vendors are prioritizing shiny features over customer experience, leaving users stranded.

Full Story: SaaStr →