AI CX paradox: 89% of customers report worse experiences despite faster responses

AI CX paradox: 89% of customers report worse experiences despite faster responses

2h ago
MarTech.org AI SprinklerAS Martech_landscape New

The Gist

  • 59% expect faster responses from AI-powered companies
  • 44% cite difficulty reaching humans as top AI CX failure
  • 30% have had to repeat info to AI systems multiple times
  • First-response metrics hide 20% longer resolution times

RevBots.ai View:

AI Sprinkler teams optimizing for containment rate are training customers to hate their brand.

Full Story: MarTech.org →