Financial services face AI trust gap despite 89% consumer awareness

Financial services face AI trust gap despite 89% consumer awareness

20h ago
Forrester Blog AI SprinklerAS Research_benchmarks New

The Gist

  • 89% of consumers aware of AI but distrust financial applications
  • Transparency and explainability gaps hinder adoption
  • Simple UX fixes could bridge trust divide per Forrester

RevBots.ai View:

AI sprinkler implementations fail when vendors prioritize feature velocity over trust architecture in regulated industries.

Full Story: Forrester Blog →