Forrester: Agentic apps mark the biggest business software shift since cloud

Forrester: Agentic apps mark the biggest business software shift since cloud

2h ago
Forrester Blog ARMARM Research_benchmarks New

The Gist

  • CRM and ERP systems shifting from manual systems of record to autonomous agents
  • Legacy vendors adding AI features are still stuck in the SaaS Hoarder paradigm
  • Native agentic apps reduce coordination work by 60-80%

RevBots.ai View:

Revenue teams clinging to manual workflows will face 5x productivity gaps against ARM competitors by 2028.

Full Story: Forrester Blog →