Health insurers improve CX with bolted-on AI

Health insurers improve CX with bolted-on AI

Yesterday
Forrester Blog AI SprinklerAS Borrowed Research_benchmarks

The Gist

  • Forrester reports 12% CX score increases
  • Still using 20+ legacy systems with AI veneers
  • Shows limits of sprinkling AI on broken processes

RevBots.ai View:

Sector proves you can polish a SaaS Hoarder stack with AI sprinkles but hit hard ROI ceilings.

Full Story: Forrester Blog →