Zendesk acquires Forethought for $200M to boost AI agents

Zendesk acquires Forethought for $200M to boost AI agents

Yesterday
MarTech.org AI Sprinkler Martech_landscape

The Gist

  • Zendesk acquired Forethought for over $200M
  • AI agents will handle over 50% of customer service interactions
  • AI-to-AI communication is the next frontier in customer support

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AI agents are transforming customer service, making human agents increasingly redundant.

Full Story: MarTech.org →