CSM roles decline 700% as AI-native companies shift to forward deployed engineering

CSM roles decline 700% as AI-native companies shift to forward deployed engineering

13h ago
SaaStr ARMARM Gtm_strategy New

The Gist

  • Traditional CSM titles now trigger buyer skepticism per Assembly AI data
  • Forward deployed engineer roles grew 1000% while CSM hiring flatlined
  • Harvey uses old-school EBRs for AI adoption in conservative industries
  • AI-native companies avoid mentioning AI in positioning to signal maturity

RevBots.ai View:

The most advanced companies are hiding their AI capabilities while fundamentally restructuring customer-facing roles.

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