Vercel achieves 32x ROI by replacing 10 SDRs with $5k AI agent

Vercel achieves 32x ROI by replacing 10 SDRs with $5k AI agent

7h ago
SaaStr ARMARM Gtm_strategy New

The Gist

  • Vercel's lead agent handles 93% of qualification at $5k/year
  • 10-person SDR team reduced to 1.25 FTEs with higher-value work
  • Support agent resolves 96% of technical cases without humans

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This is ARM in action: not just cost reduction, but revenue team transformation with 32x efficiency gains.

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